Internal Account Manager Sittingbourne

Location: Sittingbourne

Kite Packaging have an excellent opportunity for an Internal Account Manager to join their Sales team in Sittingbourne. Kite Packaging was founded in 2001 with a unique vision and a philosophy of employee-ownership. We were a true greenfield start up and have grown quickly to be the 2nd largest packaging distributor in the UK. In the past year Kite has been awarded ‘Top 50 Fastest Growing Companies in the Midlands’ and ‘The Sunday Times Track 100 Fastest Profit Growth in the UK’.

Our growth has consistently been the best in our sector, and we are continually investing in our business and our greatest asset is our ‘people’. Turnover in 2023 was £168m and our growth continues to accelerate

The role involves being actively involved in all aspects of the business, having a real impact on the efficiency and profitability of the operation, while maintaining customer and internal relations. The expectation is to provide first-class customer service to our valued clients and sales support to our sales team, all within a fast-moving B2B environment. You will be required to demonstrate exceptional organisational skill paired with highly efficient and accurate administrative ability.

As well as assisting with the day to day running of the business, the role will also include:

Essential requirements for the role:

• 2 years experience in a B2B Customer Service role is desirable but not essential
• Ability to identify and solve problems
• Ability to self-manage and plan effectively
• Competent user of Microsoft Office functions
• Educated to A-Level (or equivalent)

The ideal candidate should have experience in:

• Be outgoing, positive and have excellent communication skills, particularly on the telephone
• Be a strong and accurate administrator
• Have a track record of customer service success and a desire to improve the customer experience
• Be commercially minded
• Manage a healthy workload and maintain focus and organisation
• Be able to understand and effectively follow company process and procedure

• Excellent competitive salary including bonus package
• Monday-Friday 08:00am-17:00pm
• Holidays 22 days per year rising by 1 each year to 25, including an option to buy or sell a maximum of 3 days, plus statutory holidays
• After 6 months a range of benefits: life insurance, pension and an optional healthcare scheme
• The option to become a shareholder in the business after 6 months employment

Covering letters and CV’s should be emailed to: Joseph Turner, Recruitment Manager:  jturner@kitepackaging.co.uk