Customer Service & Sales Advisor

Location: Pewsey

Shredhouse have a brilliant opportunity for a Telesales Advisor to join their team in Pewsey. Kite Packaging was founded in 2001 with a unique vision and a philosophy of employee-ownership. We were a true greenfield start up and have grown quickly to be the 2nd largest packaging distributor in the UK.

Kite has been awarded ‘Top 50 Fastest Growing Companies in the Midlands’ and ‘The Sunday Times Track 100 Fastest Profit Growth in the UK’, as well as the prestigious ‘Packaging Company of the Year’ at the 2023 packaging awards.

Our growth has consistently been the best in our sector, and we are continually investing in our business and our greatest asset is our ‘people’. Turnover in 2023 was £168m and our growth continues to accelerate.

The ideal candidate will need to be self-motivated, hardworking, tenacious and adaptable with a dedicated and productive work ethic.

The role of Customer Service & Sales Advisor:

The role will specifically cover the following areas:

• Reach out to potential customers to generate enquiries, leads and adding to their own portfolio of companies.
• Responsible for answering inbound calls and providing customer service for existing Shredhouse customers as well as looking for new business opportunities.
• Collaborative working with the wider team, using a range of systems such as Sage, D365 and in house excel reports.
• Processing orders for the manufacturing team, including processing sales orders, preparing paperwork, allocating stock and other administration around the office.

Key Skills and Essential Experience:

The successful candidate will have experience in Telesales or other sales roles, with the following skills:

• Experience in generating new business
• Develop and grow relationship with existing customers
• Develop strategies to reengage with lapsed customers
• Daily account management and customer care
• Strong organisational and communication skills
• Good numeracy skills
• Good telephone manner
• Ability to work in a small team
• Familiar with Microsoft Office including Outlook, Word and Excel

What you'll get:

• Excellent competitive salary
• 27.5 hours per week with standard hours between 09:00am-15:00pm
• Holidays 22 days per year rising by 1 each year to 25, including an option to buy or sell a maximum of 3 days, plus statutory holidays.
• After 6 months a range of benefits: life insurance, pension, cycle to work scheme and an optional healthcare scheme
• The option to become a shareholder in the business after 6 months employment

To apply, please send your CV with an introductory letter to Joseph Turner, Recruitment Manager: jturner@kitepackaging.co.uk